“Information and Communication Technology"

ICT, or information and communications technology (or technologies), is the infrastructure and components that enable modern computing. Although there is no single, universal definition of ICT, the term is generally accepted to mean all devices, networking components, applications and systems that combined allow people and organizations (i.e.businesses, nonprofit agencies. governments and criminal enterprises) to interact in the digital world. ICT is leveraged for economic, societal and interpersonal transactions and interactions. ICT has drastically changed how people work, communicate, learn and live. Moreover, ICT continues to revolutionize all parts of the human experience as first computers and now robots do many of the tasks once handled by humans. For example, computers once answered phones and directed calls to the appropriate individuals ta respond; now robots not only can answer the calls, but they can often more quickly and efficiently handle callers' requests for services. For businesses, advances within ICT have brought a slew of cost savings, opportunities and conveniences. They range from highly automated businesses processes that have cut costs, to the big data revolution where organizations are turning the vast trove of data generated by ICT into insights that drive new products and services, to ICT-enabled transactions such as internet shopping and telemedicine and social media that give customers more choices in how they shop, communicate and interact.